The Community Access Platform allows you to search for social service programs within your community, share the information about these programs with yourself, and even contact some organizations directly! Click or scroll below to learn more about all the actions you can take in WellSky's Community Access Platform.
Table of Contents
Search for resources
There are 3 fields to fill out when conducting a search:
Service offering: which specific service offering you are searching for. Ex: "Affordable Food, or "Child Care".
Distance: the mile radius from the address you enter to increase or decrease your search radius.
Location: the address, city, or zip code where you would like to locate resources in.
Selecting service offerings
In the Find field, begin typing the service offering you're searching for to view a dropdown menu. From here, you can choose one or multiple service offerings to refine your search.
Service offerings are organized by categories. Listed within each category are the related service offerings. Those with an arrow indicate more options within this category.
Choosing a mile radius
When clicking in the Distance field, you will see a dropdown menu with options from 1 to 100 miles. This is the radius from the location you provide in the next field, Location. 50 miles will always be the default distance.
Selecting a location
In the last Location field, type the address, city or zip code where you would like to see resources. Tip: The most accurate search will result from typing an exact address.
Any vs All
The Any feature will show results that match at least one of the service offerings you have added to the Find field. The more service offerings you provide, the broader your search.
The All feature will show results that match all of the service offerings you have provided (i.e. 12-step programs, Substance abuse, Job placement.) This will produce a more narrow and specific list of resources.
Click Search to generate a list of resources that match your search!
Understanding Your Search Results
Your search results will be represented by Resource Cards. Resource cards are condensed to show the most relevant information: a brief description, distance, and service offerings that match your search.
Resource Cards
To learn more about a resource, click on the resource’s name in blue on the Search results page. A resource page is divided into three sections:
Basic information
Resource overview
Next steps
The Basic Information contains the following information about a resource:
Program Name and Organization Name
Address
Last updated: when the resource site information was last verified by our Resource Network team
Phone number (if provided)
Email (if provided)
Website (if provided)
Hours (if provided)
Map
The Resource Overview contains a more detailed description as well as relevant additional information. You'll also find:
Service offerings: All programs and/or service types offered at a resource site
Eligibility requirements: All populations served at a resource site
Languages: All languages spoken at a resource site
The Next Steps section contains:
Next Steps: what an individual must do to access services
Capacity: whether a resource or agency can accept new members.
Wheelchair Accessibility: whether or not a resource is accessible by wheelchair.
Required Items: items that may be necessary for an individual to access services.
Price Range: the cost associated with services, if there is one.
Sharing Resource Information with Yourself
If you feel this resource would benefit you, and you meet any eligibility criteria for the resource, you can share the resource's information with yourself in two ways.
Texting a Resource
Select the blue Text Resource button to text the resource information to yourself. You will receive a message that will contain a link to the resource's card. Type in your cell phone number in the pop-up and select Send Text.
You can text STOP to the number if at any time you do not want to receive text messages from Healthify anymore.
Downloading a Resource
Select the More dropdown menu on the top right of the resource card, then Download to download a PDF version of the resource listing. You can also download the resource listing in a language of your choosing.
Contact Organizations
For some resource sites, you may see a blue Contact button. You can fill in details about yourself and actually get in contact with the organization. By filling in your personal details WellSky will send a referral to the organization on your behalf.
Select the blue Contact button on the resource listing
Fill in the fields
Requested services: which services you are interested in
First Name, Last Name, and Date of Birth
Preferred Method of Contact - whichever method you choose, you will receive updates to the contact you choose
Email Address and Phone Number
Authorization: We ask for your authorization to send your information, including the request, to the organization and for you to receive updates back to your preferred method of contact.
Select Contact when all the fields have been filled out and you are ready to send
After sending the form, you will be asked if you want to also download the resource's information to a PDF document.
Organizations will respond to the form you send them, and you will receive updates to your preferred method of contact. Examples of these updates include:
The organization has accepted your referral
The organization has declined your referral (with a reason for cancellation)
Questions? We're here to help. Email us at scc.support@wellsky.com.